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Certification Path
Salesforce Administrator Certification and Salesforce Service Cloud Consultant Certification can act as a prerequisite for this exam.
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Salesforce Certified Field Service Lightning Consultant Sample Questions (Q147-Q152):
NEW QUESTION # 147
Universal Containers is implementing Field Service Lightning in multiple European Countries, where pricing varies by product. Which two options should a Consultant recommend when considering the setup and configuration of Price Books?
- A. Utilize multiple country-specific Price Books.
- B. Utilize the standard Salesforce Price Book.
- C. Utilize country-specific Price Book Entries.
- D. Utilize Standard Global Service Price Book Entries.
Answer: B
NEW QUESTION # 148
Universal Containers has installed base equipment that requires specific expertise to install or decommission.
Additionally, the effort can vary significantly based on equipment type. What solution should a Consultant recommend to efficiently manage installation and decommission work?
- A. Work Types and Skill Requirements
- B. Milestones and Service Appointments
- C. Skill Requirements and Entitlements
- D. Validation Rules and Work Types
Answer: D
NEW QUESTION # 149
universal containers are implemented field service lightning and wants to make sre the dispatch team receive work orders with appropriate resources and knowledge article requirement is defined What should a consultant recommend to achieve this requirement?
- A. case process work types and record types
- B. work type skill routing skill requirements operating house and data categories
- C. skill requirement work type and case process
- D. work types and skill requirements
Answer: D
NEW QUESTION # 150
universal container provides installation services for each of its products. Each product requires different number of times, and a different sets of installation tasks How should a consultant configure field service lightning to support this service
- A. Use the work type to define the installation services for each product- use work order to track work for each customer - use service appointment to assign the work
- B. Use work order to define the installation services for each product use work type to each work - use work type to track work for each customer - use service appointment
- C. Use cases to define the installation services for each product - use service appointment to track the work for each customer- use work order to assign the work
- D. Use service appointment to define the installation services for each product - use work order to track order for each customer use task to assign the work
Answer: A
Explanation:
to assign the work
NEW QUESTION # 151
Universal Containers (UC) wants to generate Work Orders from their Customer Service Cases. UC would like the Work Order to be linked to the Case and have the Customer Service Representative select a pre-defined template for the Work Order within the Service Console.
Which tow items should a Consultant recommend in order to achieve this? (Choose two.)
- A. Add the Work Order Quick Action on the Case.
- B. Use Work Types to achieve pre-defined templates.
- C. Use Record Types to achieve pre-defined templates.
- D. Add the Work Order Quick Action on the Account.
Answer: A,B
NEW QUESTION # 152
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